Created and managed a new department for the Airports Group called the "Technical Data Centre" mandated to capture, manage and protect critical operating data for 22 airports in NW Ontario, Manitoba, Saskatchewan and NWT.
This involved:
- Creation of 5 year business plan and operating model
- Capturing and maintaining operational data
- Governance, policies and procedures
- Staffing and procurement
- Manitoba Health
- Transformation and implementation from the legacy film-based radiology systems to a new province wide digital radiography system
- Negotiated with imaging vendor contracts for equipment and services
- Managed the implementation of imaging vendor equipment and operationalizing
- Worked with regional health authority leadership teams to plan integration, training, and deployment, including the integration/data exchange between multiple imaging systems (AGFA, SIEMENS and Fujitsu)
- Modified and/or introduced new business and procedural process for over 2000 medical, clinical and healthcare staff at 53 hospitals and healthcare facilities (inclusive) across Manitoba using Organizational Change Management “best practice”
- Designed and managed renovations to 6 Winnipeg hospital operating rooms allowing placement of RIS/PACS equipment
- Designed 4 on-site server rooms in 4 provincial health regions, and managed renovations and implementation
Manitoba Government (ICT)
- Managed the strategic planning, resource management and transformation of two centralized evergreen primary and secondary load balanced data centers; consolidation of 235 distributed site data stores, upgraded 16,000+ user workstations and profiles, and consolidated 2000 distributed printers to the two-load balanced centralized data centers
- Transitioned to e-Licensing project to work with the Sustainable Development team and vendor, RAO, to re-plan project. Implemented a secure, online, cloud- based solution for various licenses and permits such as fishing, park permits, hunting, forestry, etc.
- Reviewed and provided feedback to contracts and agreements in support of the Business, provided feedback to the deliverables prepared by the project team, worked with RAO to prepare the schedule to phase in other licenses as requested by the Business
- implemented a billing system for Justice and as a result of status of the project, audited the project; worked with the vendor, DEXCO, to re- establish the project and re-plan the deliverables
- Consolidated three projects impacting Manitoba Justice and Winnipeg Police Services to optimize the project delivery timelines
- Managed the start-to-finish design, build with transition-to-production of a Tier 4 Primary Data Center, and managed the upgrade of an existing Tier 3 Secondary (DR) Data Center
- Delivered the Data Center information interoperability project, enabling data exchange between AGFA, SIEMENS, and Fujitsu radiology systems. Worked with vendors to identify system requirements, statements of Work (SOW), data and systems transition plan and Organizational Change Management to ensure seamless transition of system data sharing and processes
- Provided leadership to the transformation teams assigned to deliver the design, build and operationalization a Personal Health Information Act (PHIA) compliant environment
- Completed security “hardening” of the highly available/redundant tier IV data center by leveraging network security tools
- Managed vendor contracts for all design and build activities
- Engaged to recover a distressed data center project, managed and provided oversight for the Data Centre Optimization project team and managing three Project Managers in support of the Business and Technology Transformation program
- Built and implemented Data Centre Disaster Recovery environments and business continuity/DR plan for mission critical applications while providing leadership to in-house and contract (on-site and virtual project managers) project teams
- Operationalized a high availability data center including capturing critical performance metrics
- Performed forensic server and application analysis to determine server, application, and platform interdependencies
- Integrated new F5 Application Delivery Controllers and WEB Application Firewalls to support the high availability solution
- Implemented network and data flow monitoring solution
- Application Risk Management: This program stream reduced business risk by replacing and/or upgrading business critical applications that were end-of-life, end of vendor support or required transition to new platforms. Projects included COTS upgrades, interface engine upgrades, modifications to internally developed applications, application migrations to Azure, Google, or Amazon cloud, and adjusting other environments that require legislative and policy compliance, these averaged 2-4 projects per year
- Infrastructure Risk Management: Projects focused on managing infrastructure upgrades and/or replacement to mitigate operational risk and the risk of data loss while remaining on current and supported technologies. This included projects such as server and/or SAN restructuring, physical server and VM upgrades, network upgrades and network segmentation, migrating on-promise infrastructure to Azure, Google, or Amazon cloud, averaging of 4-5 projects per year
- Information Security Risk Management: Implementing corporate wide security solutions, processes, and policy update projects to manage security risks identified by the Corporate Information Security Office (CISO) and to align corporation security standards with NIST. There was an average of 4-5 security projects per year
- Managed the integrated planning of the Centre of Excellence (CoE) program which positioned MPI for the future to meet the new materials and electronics in the auto and repair industry. The program identified quality assurance standards for training and education, repairs, and estimating. As well, the program included the planning the build of the reconfiguration and extension of the current Physical Damage Centre for the training facilities
Managed, re-planned and re-baselined several projects in various states of execution including, documenting the RAID logs, RACI charts, preparing Project Board presentations, resource projections, budget projections, logging and tracking change requests and decision requests, process and transition documents and ensuring key documents have been created. Assumed the role of Business Analyst and Test Manager as required.
The projects include the following:
Multifactor Authentication (MFA) Project
- Tested and implemented a multifactor authentication (MFA) solution using DUO for all staff, faculty, and students to the campus population; as well, develop a solution and plan, as well as onboarding instructions to MFA applications. The solution was originally an optional service; the project team was given direction that the service would be mandatory to all users with a very short timeline, ensured proper communication was forwarded to the President of the University, the Board of Governors, Unions, staff, faculty, and students informing them that the MFA service will be mandatory by specified dates
- Managed the infrastructure changes and process changes required to support the shift from optional to mandatory MFA
- Monitored progress and issues of the enrollment of DUO license for the campus population
- Worked with the project team analyzed data and created reports as requested by the Project Board
Bitlocker Management Project
- Managed the deployment of bitlocker and Filevault to appropriate devices connected to the network
- Monitored progress of deployment and provided statistics to Project Board
- Improved Endpoint Management with Bitlocker Management for Configuration Manager and Cloud Management Gateway Project
- Implemented Microsoft Endpoint Configuration Manager (MECM) to support Bitlocker Management for Configuration Manager, Cloud Management Gateway and InTune
- Migrated clients managed by IST from the old infrastructure to the new solution
- Developed processes for migrating devices, deploying software to new devices, including Macs
- Extended scope to develop an approach to offer and engage the faculty IT units to participate in MECM. In the process of documenting a strategy and governance model for this engagement, identifying roles and responsibilities, benefits, support model, etc.
Events Registration Project
- Managed the RFP process for a solution to promote events, manage workshops, short courses seminars and conferences
- Participated in drafting the RFP, facilitated the requirements gathering sessions with stakeholders
- As a result of the number of mandatory requirements and the budgetary constraints, the scope shifted to find a solution and document the process and standards for approval of events across campus using the Drupal platform
Cherwell Project
- The incident management software, Cherwell, was no longer supported, the updated version was to be implemented with the most current version
- Facilitated the planning sessions with Avante, identified the changes and discrepancies for migration for modules; upgraded the development environment
Ongomiizwin Health Services (OHS) Project
- Worked with the vendor, QGenda, managed the implementation of the scheduling and compensation system for physicians, physician assistants and clinicians serving the northern communities
- Managed the training for scheduling modules, acted as Test Manager monitoring the issues and resolutions for the compensation module
Cashier Replacement Project
- Worked with Finance and the vendor, Core, to manage the replacement of their current One-Step system. As a result of COVID, the project was to focus on implementing the online student payment as Phase One. Phase Two is to replace One-Step with iPayment
- Documented support processes between Finance, vendor, and IST
- Worked with vendor to develop schedule for Phase Two to ensure all deliverables have
- Documented a Test Strategy for the next phase, facilitating a plan for testing Single Sign-On (SSO) with the vendor
Faculty of Graduate Studies – PhD Distribution and Advisor Student Guidelines Project
- Implemented Office 365 infrastructure and system to support the Graduate Studies processes and workflows that are related to the Graduate’s application, thesis, and the communication between the Graduate and their Thesis Advisor
- Managed and reviewed the in-house development of the solution using Power Apps; provided some mentoring to the Business developer
Engaged by Center for Learning Professional Excellence at RRC to provide project management training and consulting to CLPE.
- Assisted in the developed of the proposal for the contract for the engagement
- Assisted in the development of the Project Management training presentation, including the development of the Status Report template and Project Plan template, customizing requested deliverables to meet CLPE’s requirements
- Delivered the Project Management workshop to the CLPE resources
- Provided guidance and consultation to CLPE resources as required
Engaged to plan all aspects of the projects, identifying dependencies, risks and priorities across various programs. Johanna worked with senior stakeholders and vendors to ensure all deliverables completed and approved for compliance and audit. She oversaw the QA process and upon implementation, ensured the proper documentation transitioned to the various support teams. Projects included:
Product Annual Enhancement
- The Product Annual Enhancements program delivered new and enhanced fund products as defined by the Senior Product Management team. The program ensured changes to impacted systems were coordinated and tested with IS and the Business and implemented on time. As an investment organization, these changes were critical to be implemented as per dates communicated to the Consultants and clients
Mortgage Regulatory Program February
- The Mortgage Regulatory Project is an annual project that implements legislated and regulatory requirements to ensure the organization is current and compliant. This includes mortgage calculators, amortization calculations, and legal documents to ensure the information is accurate.
- The unsupported mortgage pooling system was replaced with MortgageHub from TAO Solutions; worked closely with the vendor and the Business to create a consolidated plan and schedule to implement a secure solution in an agreed to phased approach. Gaps were addressed during the data mapping process; extensive testing was executed to validate the data as this implementation was critical to the Business as it impacted clients with mortgages held at IG. As a result of the extensive testing, the project was successfully implemented with no impact to clients
Marketplace XMPie Upgrade Project
- The Marketplace XMPie upgrade project implemented a supported version of the application which is used by the Consultant to produce sales materials for various events
- Managed the Quality Assurance process and implement the solution. Testing discovered defects from previous customization that was undocumented and implemented
- Managed updates of all relevant compliance, support, training, and transition documentation. The project worked with and accommodated the two vendors across two time zones, United States and India
Infrastructure and Mergers
- Responsible for the repatriation of the data center from IBM to Canada Life’s head office
- Managed the implementation of data center and network infrastructure upgrades across the Canada Life family of companies (Canada, US, UK, Ireland, and Hong Kong).
- Managed the infrastructure integration to support the McKenzie Financial and Canada Life mergers
Planned, managed, and implemented various critical projects initiated by the Business for Customer retention and increased revenue.
Wireless Usage
- Wireless Usage’s delivered real-time population of wireless usage via graphical interface for Customers and Customer Service Representatives through MTS’ MYAccount application.
Loblaws Non-Exclusive Retailer
- The Loblaws Non-Exclusive Retailer project allowed MTS to sell their wireless products at Loblaws stores in Manitoba. As well, the project built a framework for other partners such as Best Buy and Future Shop stores to allow MTS wireless products to be sold in their stores, increasing revenues.
Upgrades and Operational
- Worked with IBM to introduce and implement 94 new internet plans, 30 new TV plans, accelerating the execution of the project
- Responsible for ensuring requirements were met and the solution implemented supported and complied with Canadian Anti-Spam law; prepared the budget for the IT deliverables for the gating process to secure funds
- Communities were identified where cable services were to be turned down and additional channel packages were added to their basic services at no additional cost. The project ensured the channel packages were added to the impacted Customers with no additional billing to the Customers; extensive testing was executed to minimize impacts to customers
- Worked with Network Services, implemented a tool for Customer Operations to identify where and what kind of service disruptions were impacting the Customer and/or Business
- Worked with the Sales team that won the GOM RFP, ensured credits were applied to the specific plans and specific devices based on when departments signed their contracts
- Provided delivery oversight and mentoring staff resources on the use of project management delivery methodologies. This was used to support the Business Marketing executives for planning new product releases, as well as assist with strategic planning for the rapid development of new telecom products and services projects.
Contracted Management Consultant to work with, and report to the Vice President of Information Technology and assist with strategic planning, resourcing, and the delivery of legislative and industry compliance within the program that includes:
- Reviewed and recommended approvals for vendor proposals and Statements of Work (SOW’s)
- Worked with VP of IT on resource augmentation and vendor contract management
- Assessed performance of existing team members and recommend organizational changes, including termination.
- Worked with divisional Directors and Divisional VP’s to create business cases, business requirements, Request for Information (RFI) and Request for Proposals (RFP) for vendors and vendor products. This included following up with vendor references
- Worked with VP of IT and other Vice Presidents on corporate project planning and budgeting
- On behalf of VP of IT, provide operational resources, project team members and contracted vendors advice and guidance on project requirements, operational requirements, and overall project delivery
- Provided weekly delivery updated to all Vice Presidents and operational team members
Responsible for planning Employee Experience Program and Branding Program. Identified deliverables, estimated effort and budgets for the programs which impacted 20 + smaller organizations.
- Identified approach for each program as well as their respective deliverables
- Identified and estimated resource requirements, estimated duration / timelines, and budgets for each deliverable within each program
- Facilitated RFP process for HR software
- Participated with the Business Transformation Program Managers to identify program and project dependencies, integration and migration tasks, risks, and infrastructure requirements - software and hardware
- Responsible for the re-planning and execution of replacing Princess Auto’s primary system, the Product Information Management (PIM) system, as well as replacing their eCommerce platform
- Aligned both programs, identifying dependencies, risks, and issues, as well as migration, testing and implementation strategies for the programs
- Worked with multiple vendors from multiple countries to coordinate the various deliverables, including managing the various software upgrades/releases during the execution of the programs
- Managed the expectations and interests of the senior leadership team which included IT and their business partners